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Subscription not taken into account from the Playstore

CharlesHB75

New member
Hello,

I renewed my subscription in the app, in the Playstore, the subscription is active and paid, but in the app it is not recognized

Who should I contact for more information on this.

My ID is : e7e5e2f0-****-435d-****-c1fe9121d054

Kind regards.
 

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  • Screenshot_20240731_024020_Google Play Store.jpg
    Screenshot_20240731_024020_Google Play Store.jpg
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Last edited by a moderator:
Hello,

I renewed my subscription in the app, in the Playstore, the subscription is active and paid, but in the app it is not recognized

Who should I contact for more information on this.

Kind regards.
The problem is solved, it was an update time.
 
Last edited:
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